Panopto is a cloud based video platform that facilitates the recording, sharing, editing and management of video content and is the leading video content management system for Higher Education. It can be accessed from your computer, laptop or mobile device.
Microsoft Office is available for download through Office 365 mail. Instructions and details are in the software section
Brightspace is UL鈥檚 Virtual Learning Environment. Brightspace is where you will find information and resources relating to your assigned modules. This can include course content such as.
- Class Announcements & Notifications.
- Lecture Slides & Materials (PowerPoint/ PDF Slides, etc.)
- Video Material hosted on Panopto.
- Online Assessments & Evaluations.
- Class Discussion Forums.
Further information can be found on the Brightspace Knowledge Base.
BigBlueButton (BBB) is a virtual meeting application that allows users to use real-time audio, video, and chat to communicate with online users. Additionally, it provides a presentation space, an interactive whiteboard and voting functionality. Importantly, it allows allocating students in breakout rooms so they can work in groups separately. Sessions can be recorded, although it is mainly indented for synchronous, live teaching, communication, and collaboration.
BigBlueButton is available in all Brightspace sites by accessing the External tools (more in-depth information available in the other documentation on this site). It can cater for groups of up to (approx.) 100 participants.
For information on BigBlueButton refer here.
Third party cookies - If students encounter an error message when attempting to join a BBB session, the likely cause is that their web browser is blocking 3rd party cookies. Because Brightspace links externally to BBB, blocking 3rd party cookies will prevent your access to a BBB session.
- Student records and Module registration - Student records and module registration: All student record queries should be directed to the . This includes registration, records or transcript queries.
- Software Checkout for Installation - For library queries which include library fees, software checkout such as NVIVO or SPSS should be directed to the library information desk or libinfo@ul.ie
- Other Library Resources - Other queries on aspects of Endnote, eduroam access and library resources can be directed towards the library support desk on the ground floor of the Library
- The ITD Service Desk 鈥 provide computer account and IT support for students. Students can raise a support call by following any of the steps below:
Email your query to service.desk@ul.ie
How do I raise a Support Request?
- If you know your password, click and log in to our Call Management System (Log in to the Self-Service Portal). From here you will be able to view information on what IT Services are available at UL, and if required, you can log a call.
- If you have forgotten your password and have registered for 鈥Self-Service Password Reset (SSPR)鈥 , you can use this system to reset your password.
- You can send an email to service.desk@ul.ie
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To help with call management, please only submit your query using one channel (Call Management System or Email).
For Information on recommended hardware, please go to Recommended Hardware | 51本色 (ul.ie)